Your lunch wallet
Orders are paid from your wallet — a prepaid balance on your account. Open it from Wallet in the Ordering menu to see your balance and a full history of every charge, credit, and refund.
Adding funds
Funds can only be added while a school year is active — between years, the Add Funds option is hidden and reappears when the new school year opens.
Click Add Funds and choose an amount — presets or a custom amount, with a $20 minimum per top-up. You can pay by card, Link, or bank transfer (ACH) through our payment processor, Stripe. Card receipts come from Stripe directly.
If you arrived from an order you couldn't cover, the form is already open with the amount filled in and a line saying how much you were short and for which month. The amount is your shortfall rounded up to the nearest dollar — or the $20 minimum, if your shortfall was smaller — and the page says so whenever the number it filled in isn't the number you were told. Change it if you'd rather add more. Paying takes you straight back to your order, which still needs submitting; see Placing and changing your monthly order.
- Card — funds are available immediately.
- Bank transfer (ACH) — funds are usually credited right away while the transfer completes over the next few business days. If the transfer later fails, the credit is reversed and you'll receive an email. (If your balance was negative when you paid, the credit instead appears once the transfer fully clears.)
The wallet cap
There's a limit on how much your wallet can hold, based on your school's maximum daily lunch cost, your number of students, and the school days remaining in the year. The top-up page tells you the most you can add; the cap shrinks naturally as the year winds down. (If your remaining headroom is under $20, you can top up just that amount.)
If the cap is lower than what an order needs, the form fills in the most you can add and tells you it isn't enough. Add it, and the rest becomes available once some of the balance is spent — or contact the school office.
Auto top-up
Never get caught short at ordering time:
- On the Wallet page, save a card (or check "Save my card" during a regular top-up).
- Turn on Auto top-up and set a threshold and amount (defaults: below $10, add $40; the amount must be at least $20).
When you submit an order and your balance is below your threshold, your card is charged automatically. If a charge fails, auto top-up switches itself off, the reason is shown on your Wallet page, and you'll receive an email — re-enable it after updating your card. Auto top-up works with saved cards only. Removing your saved card turns auto top-up off.
Paying a shortfall from your saved card
If you have a card saved and your order comes to more than your wallet holds, submitting shows a panel naming the exact amount and the card it would use — for example, "Add $20.00 from your Visa ending 4242 and submit this order?". Nothing is charged until you press Confirm and submit; Top up another way takes you to the usual top-up page instead.
The amount follows the same rules as the top-up form: rounded up to the next dollar, with a $20 minimum, and anything over the shortfall simply stays in your wallet. If the card is declined, you'll see the reason, your selections are kept, and your order is not submitted — top up another way and submit again. A decline here does not switch off auto top-up.
This does not work while your balance is negative, or when the wallet cap leaves less room than the order needs; in both cases you'll be sent to the top-up page.
At the end of the school year
Balances carry over: whatever is in your wallet when the school year closes stays on your account and is available again when ordering opens for the new year. If your family is leaving the school, your balance doesn't carry forward — the school will contact you about returning it.