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Emails you'll receive
A reference for every email the lunch program sends. Five are optional and can be turned off — see Managing email preferences — the unsubscribe for order reminders covers the unsubmitted-order nudge too; the rest are always sent because they concern your account or your money.
| When it's sent | Optional? | |
|---|---|---|
| Ordering is open | A month's schedule is published | Yes |
| Order reminder | 5pm on the Wednesday before ordering closes, and whenever an administrator sends an extra reminder to families who haven't ordered. Adds a line if you have meal selections you haven't submitted | Yes |
| Unsubmitted order nudge | 5pm the evening before ordering closes, only if you picked meals and never submitted them | Yes |
| Weekly summary | Sundays, recapping the week ahead | Yes |
| Morning class list | School-day mornings (teachers only) | Yes |
| Order confirmation | After you submit or update an order. Names any wallet top-up charged as part of that submission | No |
| Day cancelled | A lunch day is cancelled (refund amount included if you were refunded) | No |
| Day reset / meal replaced | Your order was refunded and re-ordering is open | No |
| Refund choice | The school starts a refund to your payment method | No |
| Late-order extension | An administrator grants you extra ordering time | No |
| Guardian invitations | You're invited as a guardian, or your invite is accepted | No |
| Invitation reminder | Your account was invited but never set up — carries a fresh setup link | No |
| End-of-year balance notice | The school year is wrapping up and your wallet holds a balance | No |
| Bank transfer issue | An ACH payment didn't complete. Lists the lunches you've already booked if the reversal left your balance negative | No |
| Account & security | Setup links, password resets, sign-in links, verification codes, 2FA changes | No |
Not receiving emails? Check spam first, then ask your school's administrator to verify the address on your account.