I missed the order window

If the ordering window for the month has closed, orders are locked — there's no way to place a late order yourself.

Contact the school front office and ask about a late-order extension. Contact information is in the footer of every page.

If the school grants you an extension, you'll receive an email right away. From that moment you have 24 hours to place or update your order for that month — the order page will show a banner confirming your extension is active.

Two places take you to the extended month: the Place Your Order Now button in that email, and an Extension active card at the top of your dashboard showing the month and the deadline. The card stays until the extension runs out, so you can go back and change the order, not just place it.

The menu's My Orders link is not one of them — it keeps taking you to the month that's normally open. That's deliberate: near the start of the school year a later month is often open at the same time, and both orders still need placing. Your dashboard shows a card for each. An extension reopens a closed window; it can't reopen a school year that has ended or hasn't started yet, so over the summer break ordering stays closed for everyone. The extension applies only to you; if a co-guardian also needs to order, they'll need their own.